How To Report Solar Complaints with your Solar Company to the State of Illinois
Overview of Program Violations Reporting
The Illinois Shines Program Administrator proactively publishes warning and suspension letters regarding Approved Vendors and Designees who have breached Program guidelines. This initiative is grounded in fairness, transparency, and awareness, aiming to keep all stakeholders informed about violations and prevent unintentional collaborations with suspended entities.
Reporting Process and Update Mechanism
The Program Violations Report is regularly updated, including the removal of warning letters older than 12 months. It's crucial for Approved Vendors and Designees to stay informed about these updates, as specific communications for each amendment are not provided. In exceptional cases, such as egregious violations, the Program Administrator may issue additional communications.
Consumer Complaint Reports in Illinois Shines
Role and Structure of Consumer Complaint Reports
The Consumer Complaint Report is an essential tool for transparency, listing all consumer complaints received and detailing suspensions of Approved Vendors and Designees. This report is a valuable resource for consumers to make informed decisions and understand the nature of complaints and disciplinary actions within the program.
Nature and Status of Complaints
Complaints in the report are classified based on the status defined by the Program Administrator: Under Investigation, Resolved, or Closed. This classification aids in understanding the current status and resolution of each complaint.
To Download the Latest Consumer Complaint Report from the State of Illinois
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Annual Complaints and Disciplinary Actions
Illinois Power Agency’s Annual Complaints Report
The Illinois Power Agency files an Annual Complaints Report with the Illinois Commerce Commission, encompassing additional information on complaints and disciplinary actions taken over the year. This report offers a comprehensive view of the program's consumer protection efforts and ensures confidentiality of personal information. To find this report click below:
Glossary of Terms
Understanding Key Terms in the Reports
Under Investigation: A complaint being actively resolved between the customer and the Approved Vendor or Designee.
Resolved: A complaint satisfactorily addressed, either through a resolution or an acceptable explanation.
Closed: A complaint that couldn't be satisfactorily resolved or lacked an adequate explanation to address the customer's concerns.
Complaint DG/CS: Differentiates between complaints related to Distributed Generation (on the customer's property) and Community Solar.
Frequently Asked Questions - Program Violations in Illinois Shines
What is the purpose of the Program Violations Report in Illinois Shines?
The report aims to maintain transparency and fairness by listing Approved Vendors and Designees who have violated program guidelines, helping stakeholders make informed decisions.
How does the Consumer Complaint Report benefit customers?
It provides customers with up-to-date information on complaints and suspensions, enabling them to understand the track record of vendors and make informed choices.
What does the status 'Under Investigation' mean in the context of a complaint?
'Under Investigation' indicates that the complaint is currently being addressed, with efforts to resolve the issues raised by the customer in collaboration with the Approved Vendor or Designee. Program Violations in Illinois Shines
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